FAQ

Once your order has been shipped, tracking information will be sent to the email address provided at checkout. Simply follow the tracking link in the email to view the latest delivery status. If you have not received tracking information after your order has shipped, please contact our customer service team.

If your order has not yet entered processing or shipment, we will do our best to assist with changes to items, quantities, or shipping details. As orders may be processed shortly after confirmation, please contact us as soon as possible. Once an order has been shipped, changes can generally no longer be made.

You may request an order cancellation if your order has not yet entered processing or shipment. We will make every effort to accommodate your request; however, cancellation cannot be guaranteed once processing has begun.

Once payment has been confirmed, we will prepare your order for shipment as quickly as possible. Processing times may vary depending on product availability, order volume, public holidays, and promotional periods. A shipping confirmation with tracking information will be sent once your order has been dispatched.

Some orders may be shipped in separate packages due to product size, inventory location, or shipping arrangements. As a result, items from the same order may arrive at different times. Please check your shipping confirmation and tracking details first. If all packages are marked as delivered but an item is still missing, contact us with your order number.

Available payment methods may vary depending on your location and the options supported at checkout. Accepted credit cards, debit cards, and other digital payment methods will be clearly displayed before you complete your purchase.

A card payment may fail for several reasons, including incorrect card details, insufficient funds, bank security checks, international payment restrictions, or a declined transaction. Please verify your information and try again, or contact your card issuer. You may also choose another available payment method.

Taxes vary depending on the destination country or region. Where applicable, taxes collected at checkout will be displayed before payment. International shipments may also be subject to customs duties, import taxes, or other charges imposed by local authorities.

We occasionally offer seasonal promotions, new-product offers, and other special discounts. Follow Recenso Sports, subscribe to our emails, or check our website regularly for the latest offers.

Shipping fees are calculated based on your destination, product weight, package size, and selected delivery method. Enter your shipping address at checkout to view the applicable shipping cost before payment.

We offer international shipping to a range of countries and regions. Availability may vary depending on the product and shipping service. Enter your address at checkout to confirm whether delivery is available to your location.

We select an appropriate courier based on the destination, package size, and delivery requirements. The actual carrier and tracking information will be provided once your order has been shipped.

Delivery times vary depending on the destination, shipping method, customs clearance, and local courier conditions. Any estimated delivery time provided at checkout or after shipment is an estimate and may be affected by circumstances beyond our control.

If your tracking has not updated for an extended period, or your package is marked as delivered but cannot be located, please check your shipping address, nearby safe locations, and whether someone else accepted the parcel on your behalf. If it is still missing, contact us with your order number and we will assist with an investigation with the carrier.

Once an order has been shipped, we do not accept returns due to change of mind, personal preference, incorrect selection, or other customer-related reasons, except where required by applicable law. If you receive an incorrect, damaged, or defective item, please contact our customer service team as soon as possible with your order number, a description of the issue, and clear photos or videos. Our team will review the case and provide an appropriate solution.

Before your order is shipped, please contact us as soon as possible if you need to request a cancellation or modification. We will do our best to assist provided the order has not yet entered the shipping process. Once an order has been shipped, we generally do not accept returns or exchanges for reasons including: Change of mind Incorrect model, specification, or color selected by the customer Personal preference Non-quality-related concerns after the product has been used Other reasons unrelated to product quality If an item has a manufacturing defect, arrives damaged, is incorrect, or has another verified quality issue, we will provide an appropriate after-sales solution based on the circumstances. Nothing in this policy is intended to limit any mandatory consumer rights available under applicable local law.

Once an order has been shipped, exchanges are not accepted for change of mind, incorrect selection of model, specification or color, or other customer-related reasons. If you receive the wrong item, or if the product is confirmed to be defective or damaged during transit, please contact us with your order number and supporting photos or videos. We will review the case and provide an appropriate solution.

As we generally do not accept returns or exchanges for customer-related reasons once an order has been shipped, please carefully check the product model, size, specifications, color, and shipping information before completing your purchase. If a return is required due to a confirmed product defect, incorrect item, or shipping damage, our team will provide instructions regarding the return process and applicable shipping arrangements.

If your item arrives with visible damage, a manufacturing defect, an incorrect item, or another quality-related issue, please contact us as soon as possible after discovering the problem. To help us process your request efficiently, please provide: Your order number A brief description of the issue Clear photos of the product A video showing the issue where necessary Photos of the packaging and shipping carton if the item was damaged in transit Our after-sales team will review the information and, depending on the circumstances, provide an appropriate solution, which may include repair, replacement, reshipment, refund, or another suitable remedy.

Select “Sign In / Create Account” on our website and follow the instructions to enter your details and create a password. Having an account makes it easier to manage your information and view your orders.

Select “Forgot Password” on the sign-in page and enter the email address associated with your account. We will send you instructions to reset your password.

Once signed in, you can update your name, contact information, and other editable details through your account settings or profile page. If you need help changing information that cannot be edited online, please contact us.

Sign in to your account and visit the “My Orders” or “Order History” section to view previous purchases and the status of current orders.

Please refer to the dimensions, specifications, and product information listed on each product page. Sizing may vary between product categories, so we recommend reviewing the specifications carefully before purchase. If you are still unsure, feel free to contact us for assistance.

Recenso Sports products primarily feature high-performance carbon fiber and carbon-fiber composite materials, combined with carefully selected resin systems, grips, edge protection, hardware, and other functional components depending on the product. Our designs focus on balancing weight, strength, control, and durability. Please refer to each product page for specific material details.

Each product page includes relevant information such as materials, dimensions, specifications, key features, and product images. Additional usage or technical information may also be provided for selected products.

Color availability varies by product and collection. Please check the individual product page to see the colors currently available.

Popular items may be restocked periodically, depending on production and inventory availability. Check the product page regularly or subscribe to our updates for restock and new-product announcements.

Subscribe to Recenso Sports emails and follow our official website and social channels to receive updates on new releases, limited-time offers, and other brand news.

Yes. We welcome bulk-order enquiries from clubs, teams, schools, businesses, and distribution partners. Volume pricing may be available depending on the product, quantity, and shipping destination. Please contact us for a quotation.

If your product develops a quality issue, please contact us with your order number, a description of the issue, and clear photos or videos where applicable. Our team will review the case and provide an appropriate after-sales solution.

Repair or after-sales support may be available for selected products depending on the product type and nature of the damage. Please contact us with details and photos of the issue so our team can assess the available options.